Pink Lab - FAQ
What does the price include?
Our pricing includes the product & the unit packaging. The pricing excludes label design, label printing, outer boxes and freight.
Can you source different packaging, or can I supply my own packaging for you to fill?
Generally it’s a no for both, unfortunately. We have a range of packaging options that suit most tastes and remain within a reasonable margin of pricing. If you had your heart set on specific packaging, then you can buy our products in bulk and bottle on your own accord, or we might be able to find something that works for you in our packaging range or to use your existing containers once we have tested them.
Are you Certified Organic?
We choose to use certified ingredients where possible, but we are not and don't claim to be certified organic. This is a certification process that needs your product to contain at least 95% organic ingredients. Therefore you cannot say that your products are organic.
What is the shelf life of the products?
We have a 12 to 18 month shelf life on most products.
Do your products come with boxes?
No, our products don’t include boxes save for the boxes larger orders are shipped in.
What's the minimum amount that I have to spend to buy from your private label pricelist?
The MOQ (Minimum Order Quantity) is 1 litre for skincare and 5 litres or 50 units for body products, but we can make exceptions upon further discussion.
Can you help me with label or logo design?
We have a range of template options for you to choose from or our designers can create a bespoke logo or label just for you. You can also use your own designer.
How do I know what ingredients are in the products?
A full INCI (International Nomenclature Cosmetic Ingredient) list is on our website.
What is your refund policy?
Faulty or damaged products; we will replace your items as soon as we can. Please contact us as soon as possible (ideally within 48 hours of receiving the order) with a photograph of the related problem. We do not offer refunds due to a customer's change of mind. Please note that all items are personalised for you and cannot be sold to anyone else.
Can I buy a sample of the products I want?
Yes samples are available, the pricing is on our pricelist. The lead time is 2 to 4 weeks.
Will my products be Beauty Without Cruelty approved?
No they will not, only the Pink Cosmetics brand has applied to beauty without cruelty to have our brand certified as cruelty-free, but the Pink Lab is not. We only use cruelty-free and vegan ingredients so these are the 2 terms you may use on your products, i.e. Cruelty free. Not tested on animals. Vegan.
Do you help with certification from BWC?
No, we don’t. If you apply to them to get certified, you will need heavy paperwork from us and we do not have the man power for this. We have an hourly consultation rate for assisting with this which may be enquired upon.
I want you to make me a product for myself that’s not on your pricelist. Can you help me with this?
Yes, we can! We have an hourly consultation rate to have an online meeting and discuss what we can and can’t help with. We can formulate a product specifically for you or add ingredients to some standard products. R350 - R450 p/h for the consultation where you can also discuss the price of raw material, etc. Formulating a product can cost between R2000-R4500 per product.
Why is your lead time for making products so long?
Every product ordered is made from scratch with fresh ingredients. We don't like them sitting in containers getting old waiting to be ordered. Every client has different bottles, jars and packaging requirements. This requires between 50 and 100 components per product to be shipped in from all over the world. They need to be sourced, shipped, then made, poured, labeled, etc. We have many clients we manufacture for who who order ahead of time, so please place your order timeously as well.
Can you make specially fragranced bombs just for me?
Unfortunately we avoid doing so. We have been making rock hard, perfect bath bombs successfully for 10 years and we know the fragrances that work every time. If you still want to try personalised scents we can make a trial batch for you. It's R1000 for a test batch of 20 or the price could be more if the fragrance is on the more expensive side. If the bombs don't work there is nothing we can do, it's a failed batch and you would have to try another fragrance or use one of ours that we know works.
Bath bombs are very tricky and sensitive. We make great quality, long-fizzing and long-lasting, rock solid bombs, so we don't mess with what works. Some fragrance oils with vanilla can make bombs get brown spots which looks like mold, or don't allow setting/hardening at all, or crack after drying! It's science and we try not to mess with it!
Fragrances that we can work with successfully:
Aromatic: Armani Si, Be Delicious, Elie Saab, Angel, Poison, Pink Friday, Coco Mademoiselle and some men's perfumes (enquire if interested)
Fruity: Bubblegum, Mango, Watermelon, Strawberry, Blueberry, Kiwi, Lemon Meringue