Pink Lab - FAQ

What does the price include?

Our pricing includes the product only. Bottles and labels are not supplied. You can buy your own and personalise your brand.

Can you source packaging, or can I supply my own packaging for you to fill?

Unfortunately, we do not supply bottles and jars or product boxes. You can buy our products in bulk and repackage them yourself. If you do require us to fill for you, we would have to supply with a personalised quote.

Are you Certified Organic?

We choose to use certified ingredients where possible, but we are not and don't claim to be certified organic. This is a certification process that needs your product to contain at least 95% organic ingredients. You cannot say that your products are organic.

Do you export your products overseas?

No sorry, we only ship in South Africa currently.

What is the shelf life of the products?

18-24-month shelf life on most products.

Do your products come with boxes?

No, our products don’t include boxes.

What's the minimum amount that I have to spend to buy from you?

WE do not have any MOQ’s - all units are on the website.

Can you help me with lable design.

 

How do I know what ingredients are in the products?

Every product listing has a full INCI list on the website.

What is your refund policy?

If your products are faulty or damaged, we will replace them as soon as possible. Please get in touch with us as soon as possible (ideally within 48 hours of receiving the item) with a photograph of the fault. We do not offer refunds due to change of mind.

Can I buy a sample of the products I want?

Yes, the pricing is on our pricelist. The lead time is 2-4 weeks.

Will my products be Beauty without Cruelty approved?

No they will not. The terms you may use are - Cruelty free. Not tested on animals. Vegan.

Do you help with certification from BWC?

If you apply to them to get certified, you will need a lot of paperwork from us. This is charged at an hourly rate and we can quote you accordingly per product.

I want you to make me a new product only for myself that’s not on your pricelist can you help me with this?

Yes, we can- it costs between R1000 and R4000 for a personalised formulation. You can book our Deposit for formulation on our website and read more about what it entails .

Why is your leadtime for making products so long?

Every product is made from scratch with fresh ingredients, like a bakery. This requires between 20 and 100 ingredients per product from all over the world. They all need to be sourced, shipped, and then manufactured. We have many clients we manufacture for and have a busy production line.